A children's guide to Coronavirus - please click on the below link for access to the booklet



In line with NHS guidelines Biddlestone Health Group is now operating a telephone triage appointment system.

When you ring a receptionist will take your details and ask you breif reason about why you need to speak to a doctor, they will then arrange for the doctor to phone you back to discuss your symptoms and the best course of action.

Please note the doctor will try twice to make contact.

If you need to order your prescription you do this on our 24hour automated telephone line.  Please call 0191 2650785

Data Protection

Data Protection Policies


Patient Privacy Information 

    • This practice handles medical records in-line with laws on data protection and confidentiality.

    • We share medical records with those who are involved in providing you with care and treatment.

    • In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill. 

    • We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.

    • You have the right to be given a copy of your medical record (electronically or paper).

    • You have the right to object to your medical records being shared with those who provide you with care.

    • You have the right to object to your information being used for medical research and to plan health services

    • You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the practice privacy notice on the website or speak to the Practice Manager for more information about your rights


Following the implementation of the General Data Protection Regulation 2018, Biddlestone Health Group has produced a 'Privacy Notice' which outlines how patient identifiable information will be shared with others in the following circumstances:

    • To provide further medical treatment for you e.g. from district nurses and hospital service

    • To help you get other services e.g. from the social work department which requires your consent.

    • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

Reception require access to your medical records in order to do their jobs. These staff members are bound by the same rules of confidentiality as the medical staff.


The NHS published a Leaflet for Patients, called 'Your Data Matters'. In May 2018, the strict rules about how data can and cannot be used were strengthened. 
You can choose whether your confidential patient information is used for research and planning, for more information, open the NHS Patient Data leaflet below.

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